At GetMeOnline, we strive to ensure that you are fully satisfied with the services we provide. However, if for any reason you are not completely satisfied, we offer a 7-Day Money-Back Guarantee on all eligible services. Please review the details of our refund policy below.
1. Eligibility for Refund
To be eligible for a refund under our 7-Day Money-Back Guarantee, the following conditions must be met:
- The refund request must be made within 7 calendar days from the date of purchase or service delivery.
- The service in question must be one of the eligible services listed in your purchase agreement or contract.
- No significant work or customization has been completed on your project, as refunds will not be applicable once substantial progress has been made.
2. Ineligible Services
Certain services are not eligible for the 7-Day Money-Back Guarantee, including but not limited to:
- Custom web development services where the scope of work has already commenced.
- Any service that has been delivered or substantially completed as per the agreed project scope.
- Third-party services or products integrated with your project, including domain registration, hosting, and software licenses, which are subject to the terms and policies of the third-party providers.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact us via email at hi@getmeonline.co.in with the subject line “Refund Request” and include your order or project details.
- Provide a detailed explanation of why you are requesting a refund and any relevant supporting information.
- Our team will review your request within 3 business days and respond with an approval, denial, or request for more information.
4. Refund Process
If your refund request is approved:
- Refunds will be processed using the same payment method used for the original transaction, unless otherwise agreed.
- You will receive a confirmation of the refund, and the funds will be credited to your account within 7-14 business days, depending on your payment provider.
- In the case of partial refunds, the amount will be based on the percentage of work completed as per the project agreement.
5. Changes and Cancellations
If you wish to cancel a service or project before the work begins, you will receive a full refund of the amount paid. However, once the work has started or certain milestones have been completed, only a partial refund may be granted based on the remaining work.
6. Non-Refundable Fees
Certain fees, including but not limited to setup fees, consultation fees, and third-party integration costs, are non-refundable. These will be clearly outlined in your project contract or service agreement.
7. Disputes and Resolution
If there are any disputes regarding your refund request, we will make every effort to resolve the matter amicably. If a resolution cannot be reached, we may refer the matter to an independent arbitrator.
8. Contact Us
For any questions regarding our Refund Policy or to request a refund, please contact us at:
- Email: hi@getmeonline.co.in
- Phone: +91-9725799779
We stand by the quality of our work and are committed to ensuring your satisfaction. Thank you for trusting GetMeOnline with your web development needs!